Elasticsearch, Logstash, and Kibana delight in the benefit of obtaining lively and handy communities. You may have our assurance of large-quality support and one source of fact being an Elasticsearch Provider purchaser, although the Elastic community can be a helpful resource for you everytime you need to have it.
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In case you are using a distribution list as your registered e mail, You may also register a next e mail address with us. Just open a scenario to let's know the identify and e mail address you want to to generally be added.
Dedicated Elasticsearch expert support Elasticsearch support when and where you need it Just like our other offerings, if you'll want to regulate your Elasticsearch cluster oneself, we could nonetheless offer you the 24x7x365 professional support obtainable within our managed presenting.
Incorporate the deployment ID that you'd like help with, particularly if you've got numerous deployments. You could find the deployment ID about the overview website page on your cluster while in the Elastic Cloud Console.
For anyone who is on an Elasticsearch Provider Common subscription and also you are interested in going to Gold or Platinum support, you should Speak to us. We also advocate which you study our greatest techniques information for obtaining the most out of one's support practical experience:
We can offer support regardless of whether your surroundings is on-prem or within the cloud. Contact our workforce to debate your certain infrastructure and specifications, together with SLAs and protection wants.
In case you have any technical issues that are not for our Support staff, hop on our Elastic community message boards and get solutions from the gurus within the Neighborhood, which include individuals from Elastic.
For consumers without the need of an Lively membership, stop by the Elastic Neighborhood message boards and get answers with the experts while in the Neighborhood, which include people from Elastic.
If you just signed up for any demo, you don't get access to the Support Portal right until you subscribe. Rather, you are able to request aid utilizing the other procedures detailed On this doc.
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In search of unexpected Elasticsearch support emergency Elasticsearch support? Do you think you're having operational troubles with the self-managed Elasticsearch cluster in creation setting?
When you are a completely new shopper who just signed up for Elasticsearch Support, it may take a few hrs in your Support Portal access to be set up. If you have issues, reach out to us at [email protected].
Describe the issue. Include any applicable information, which includes error messages you encountered, dates and situations when the situation transpired, or anything you think is likely to be useful.
Elasticsearch, Logstash, and Kibana take pleasure in the benefit of acquiring vibrant and handy communities. You've our assurance of large-high-quality support and single source of real truth as an Elastic Cloud person, even so the Elastic Neighborhood can also be a helpful resource for you everytime you will need it.
Support is provided by electronic mail or with the Elastic Support Portal. The leading concentrate of support is to make sure your Elasticsearch Support deployment shows a inexperienced position and is on the market. There is no guaranteed initial or ongoing response time, but we do attempt to have interaction on just about every issue in a few company times.
To find out more, Verify High quality Support Expert services Plan. Should you be on an ordinary subscription, and you also have an interest in upgrading your support amount, make sure you Get hold of us. We also recommend that you choose to go through our best tactics guide for getting the most out of the support working experience:
Lots of people offer support and after that don’t stroll the walk. For a pure open supply firm, we are able to only differentiate on rate and support, and we treatment deeply about sustaining superior support and fixing our shoppers’ problems immediately.
As an Elasticsearch Support client, you are going to obtain an email with instructions how to log in for the Support Portal, in which you can track each present and archived instances.
Just open up a scenario to let us know the name and electronic mail handle you prefer to to generally be included. When opening a scenario, There are several stuff you can perform to acquire assist quicker: