Elasticsearch, Logstash, and Kibana appreciate the benefit of having vibrant and beneficial communities. You may have our assurance of high-good quality support and one supply of fact as an Elasticsearch Services customer, even so the Elastic Group may also be a valuable source for yourself everytime you want it.
We’ll also assume you comply with how we use cookies and therefore are Okay with it as described within our Privacy Plan, Except if you select to disable them entirely by your browser.
The primary emphasis of support is to be certain your deployment displays a environmentally friendly standing and is obtainable. There is not any certain Original or ongoing reaction time, but we do strive to interact on every difficulty inside three business times.
Within the Elasticsearch Assistance Console: Visit the Support web site or find the support icon, that appears like a lifetime preserver, on any website page within the console. Get hold of us by e mail: [email protected]
Get in contact Why Instaclustr Unmatched experience Our support workforce has intensive expertise in Elasticsearch’s specialized particulars and operational nuances. Our managed support pedigree and wide consumer foundation makes sure that we possess the encounter to suit any buyer atmosphere. It’s what we do day-to-day Daily, we provide mission critical, higher overall performance, and always-on info alternatives for our consumers. Our organization is focused on the operational functionality of Elasticsearch and complementary open up supply information layer technologies. Devoted group Elasticsearch support workforce is built up of committed engineers and Elasticsearch experts with in depth operational working experience. We now have the opportunity to enable maintain your clusters operating efficiently and efficiently under many circumstances and use circumstances Unmatched expertise Our support group has considerable understanding of Elasticsearch’s technological details and operational nuances.
In case you are on an Elasticsearch Provider Regular membership and you are interested in moving to Gold or Platinum support, please Make contact with us. We also advocate that you examine our greatest methods guideline for getting the most out within your support knowledge:
We can offer support no matter if your ecosystem is on-prem or inside the cloud. Call our staff to discuss your precise infrastructure and necessities, which includes SLAs and security needs.
Discuss your unique prerequisites When you enter a support contract with Instaclustr, you will be leveraging over three hundred million node hours of administration and support experience with open resource systems, such as the Open Distro of Elasticsearch.
Should you Get hold of us by electronic mail, be sure to use the email address that you just registered with, so that we can assist you much more immediately.
Explain the challenge. Consist of any pertinent information, which include mistake messages you encountered, dates and occasions when the challenge occurred, or anything you're thinking that is likely to be helpful.
Other search engines associate your advertisement-simply click behavior using a profile on you, which may be applied afterwards to focus on adverts to you personally on that online search engine or about the net.
Seeking unexpected emergency Elasticsearch support? Are you getting operational problems with all your self-managed Elasticsearch cluster in output atmosphere?
By e-mail: [email protected]. In the event you Get in touch with us by email, remember to use the e-mail handle that you just registered with, to ensure we can assist you much more quickly. If you are employing a distribution listing as your registered e mail, You may also sign-up a 2nd electronic mail address with us.
These membership levels present assured response times for support issues, better support coverage hours, and support contacts at Elastic. Additionally, it features support for how-to and improvement issues. The exact support protection relies on your membership stage.
Our support web pages have been delivered in English, to translate to your desired language You can utilize the constructed-in translate function in Chrome or Firefox.
Support is supplied by electronic mail or throughout the Elastic Support Portal. The main emphasis of support is to ensure your Elasticsearch Assistance deployment demonstrates a inexperienced status and is available. There is no certain Preliminary or ongoing reaction time, but we do try to have interaction on every single situation inside of three organization days.
Include things like the deployment ID that you'd like assist with, especially if you have several deployments. The deployment ID can be found to the overview webpage for the cluster during the Elasticsearch Support Console.
We use cookies to attempt to offer you a much better working experience in Freshdesk. You'll be able to find out more about what kind of cookies we use, why, And just how from Elasticsearch support our Privateness Policy.
Being an Elasticsearch Company shopper, you can obtain an email with instructions the best way to log in on the Support Portal, in which you can keep track of equally present and archived circumstances.
Against this, any time you click on a Microsoft-offered advert that appears on DuckDuckGo, Microsoft Promotion won't affiliate your advert-click on behavior with a user profile. What's more, it does not retail store or share that data aside from for accounting reasons.