Coupled using a person-welcoming interface, these capabilities assistance customers expose the designs hidden inside their details and determine crucial mission intelligence.
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For anyone who is employing a distribution record as your registered email, It's also possible to sign up a next e-mail address with us. Just open up a case to allow us to know the name and electronic mail tackle you want being additional.
In the Elasticsearch Company Console: Visit the Support web site or pick out the support icon, that appears just like a everyday living preserver, on any site in the console. Make contact with us by e mail: [email protected]
Involve the deployment ID you want assist with, particularly if you've got a number of deployments. You will find the deployment ID within the overview web page for the cluster within the Elastic Cloud Console.
If you are on an Elasticsearch Support Regular membership and you are interested in going to Gold or Platinum support, please Speak to us. We also suggest that you choose to browse our best practices guideline for getting the most out of your support practical experience:
We can provide support no matter whether your ecosystem is on-prem or in the cloud. Contact our staff to discuss your specific infrastructure and needs, such as SLAs and stability desires.
Go over your precise prerequisites Whenever you enter a support deal with Instaclustr, you will be leveraging more than three hundred million node hours of management and support knowledge with open up resource technologies, including the Open up Distro of Elasticsearch.
When you Get hold of us by email, you should use the email tackle that you just registered with, so that we will let you far more promptly.
If you only signed up for any demo, you do not get access to the Support Portal right up until you subscribe. Alternatively, you could request support using the other methods specific In this particular doc.
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By e-mail: [email protected]. If you contact us by electronic mail, make Elasticsearch support sure you use the e-mail address that you registered with, so that we will let you more immediately. If you are employing a distribution listing as your registered email, You may as well sign-up a second electronic mail tackle with us.
Describe the situation. Involve any appropriate particulars, including mistake messages you encountered, dates and instances when the problem happened, or anything else you think that may be helpful.
Elasticsearch, Logstash, and Kibana love the advantage of owning lively and practical communities. You've got our assurance of high-high quality support and one supply of fact as an Elastic Cloud consumer, although the Elastic Local community may also be a handy resource to suit your needs everytime you want it.
With the release of the new Support Portal, even if you have an current account, there's a chance you're prompted to update your password.
Involve the deployment ID that you might want help with, particularly if you have got several deployments. The deployment ID can be found to the overview page for your cluster while in the Elasticsearch Assistance Console.
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Speak to us and also a member of our staff will access out to you personally in just minutes We’ll immediately assist you get a deal in place so we may get to work resolving your Elasticsearch problems and get your atmosphere operational as quickly as feasible.
Just open a situation to let's know the name and email address you prefer to to generally be extra. When opening a scenario, There are several things you can do for getting enable quicker: