Coupled having a person-friendly interface, these capabilities assistance buyers reveal the styles hidden of their knowledge and establish significant mission intelligence.
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The main emphasis of support is to ensure your deployment exhibits a environmentally friendly status and is available. There isn't a confirmed initial or ongoing reaction time, but we do try to have interaction on every situation inside of 3 business days.
From the Elasticsearch Support Console: Go to the Support website page or choose the support icon, that appears similar to a daily life preserver, on any site from the console. Speak to us by electronic mail: [email protected]
Involve the deployment ID that you would like assist with, especially if you've got several deployments. You could find the deployment ID around the overview website page for your personal cluster from the Elastic Cloud Console.
Should you be on an Elasticsearch Company Regular subscription and you simply have an interest in moving to Gold or Platinum support, be sure to Get hold of us. We also endorse that you simply browse our greatest techniques tutorial for receiving the most out of the support encounter:
We can provide support irrespective of whether your natural environment is on-prem or in the cloud. Contact our crew to discuss your certain infrastructure and specifications, which includes SLAs and security requires.
Go over your particular requirements Whenever you enter a support agreement with Instaclustr, you will be leveraging over 300 million node hours of administration and support practical experience with open up supply systems, such as the Open up Distro of Elasticsearch.
In the event you Speak to us by e mail, please use the e-mail tackle that you just registered with, so that we will help you additional swiftly.
If you only signed up for your trial, you don't get entry to the Support Portal until you subscribe. Instead, you may request support using the other approaches detailed in this doc.
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Searching for crisis Elasticsearch support? Are you obtaining operational problems along with your self-managed Elasticsearch cluster in output environment?
By electronic mail: [email protected]. In the event you Call us by e-mail, be sure to use the e-mail handle you registered with, to ensure we can assist you more swiftly. When you are employing a distribution checklist as your registered e-mail, you can also sign up a next electronic mail address with us.
Describe the problem. Consist of any appropriate specifics, such as error messages you encountered, dates and instances when the challenge transpired, or anything else you think that could be useful.
Our support pages happen to be delivered in English, to translate to your desired language you can use the designed-in translate perform in Chrome or Firefox.
Support is provided by e mail or through the Elastic Support Portal. The principle focus of support is to be sure your Elasticsearch Provider deployment Elasticsearch support shows a green standing and is out there. There's no confirmed initial or ongoing response time, but we do attempt to engage on every single difficulty inside 3 business enterprise days.
Incorporate the deployment ID that you would like assist with, particularly if you've several deployments. The deployment ID can be found to the overview website page in your cluster inside the Elasticsearch Assistance Console.
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Being an Elasticsearch Assistance shopper, you may get an e mail with Recommendations tips on how to log in into the Support Portal, in which you can monitor both of those present-day and archived scenarios.
Just open up a circumstance to let's know the identify and e mail tackle you prefer to to be included. When opening a circumstance, Here are a few belongings you can perform for getting enable speedier: